Q-See Remote Client Software V 4.0.1 Especificações descarregar pdf (Página 215)

VMware, Inc. 215

OccasionallywhenusingtheViewManagerproduct,administratorsorusersmay

encounterunexpectedbehavior.Inthesesituations,youcanobtainassistancefrom

VMware.

Thischapterprovidesasummaryofsomeofthehigh‐levelstepsyoucantaketogather

applicationdata,requestassistance,andsearchforsupportinformationinour

knowledgebase.

Thischapterdiscussesthesetopics:

 “CollectingViewManagerDiagnosticInformation”onpage 215

 “UpdatingSupportRequests”onpage 219

 “FurtherTroubleshootingInformation”onpage 219

Collecting View Manager Diagnostic Information

DiagnosticinformationhelpsVMwareTechnicalSupportdiagnoseandresolveissues.

ViewManagerincludesascriptcalledvdm-supportthatcollectsinformationforuse

byVMwareTechnicalSupport.Sendthefilegeneratedbythescriptwithyoursupport

request.

OntheViewConnectionServeryoucanrunthescriptmanuallyorbyusing

thesupport

toolintheStartmenu.ForViewClientoronViewManagerdesktopsrunning

View Agent,youmustrunthescriptmanually.

Troubleshooting

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Q-See Remote Client Software V 4.0.1 Especificações Página 215